The Illusion of Blocking: Why Blocking Calls Isn’t Stopping Scams

Telcos are blocking record scam volumes – but losses keep rising. Blocking works, and it has built customer confidence and regulatory trust. However, financial losses continue to rise as scammers adapt and find new ways to bypass defences. Blocking remains a critical first layer, but over-reliance introduces risks including false positives and degraded trust. This report explores why blocking alone is insufficient and highlights the need for real-time intelligence to strengthen detection, response, and disruption.