A comprehensive, multi-channel platform powered by advanced AI
Advanced conversational AI bots specifically designed to engage across voice & text platforms and extract critical intelligence
Telcos
- Eliminate Scam Complaints: Reduce scam-related issues, enhancing customer trust.
- Retain Customers: Strengthen customer loyalty by ensuring a scam-free experience
- Proactive Defence: Stop scammers before they strike, ensuring your network isn’t a target.
- Outpace Competitors: Differentiate as the most secure network provider.
- Regulatory Alignment: Demonstrate your commitment to customer protection and compliance with anti-fraud regulations.
Banks
- Boost Customer Retention: Provide a secure banking experience that keeps customers loyal.
- Protect Customer Trust: Shield your customers from scams, reinforcing their confidence in your services.
- Cut Operational Costs: Automate fraud detection and reduce manual effort, saving time and resources.
- Safeguard Your Reputation: Prevent fraud-related incidents that harm your brand’s credibility.
- Stay Ahead of Scammers: Leverage real-time intelligence to anticipate and block emerging threats.
Government
- Protect Citizens: Proactively shield the public from scams, ensuring their safety and trust.
- Uncover Fraud Networks: Expose and dismantle scam operations with advanced intelligence.
- Streamline Investigations: Automate evidence collection and reduce manual effort, increasing efficiency.
- Data-Driven Policies: Use actionable insights to shape effective anti-fraud regulations.
- Economic Protection: Minimise the financial and social impact of scams on society.
The Challenge
A leading Australian Tier-1 telecommunications provider faced a growing challenge: managing over 300,000 scam calls per month while ensuring regulatory compliance and protecting customers from fraud. With scam tactics becoming increasingly sophisticated, Telco needed an advanced solution to:
- Mitigate scam calls effectively.
- Safeguard customers from financial losses.
- Optimise network operations and meet compliance standards.
The Solution
Tier 1 Telco partnered with Apate, an AI-driven scam prevention platform, to deploy cutting-edge technology designed to intercept, analyse, and disrupt scam calls in real-time. Apate’s advanced conversational AI engages scammers, diverting their attention and gathering critical intelligence to enhance fraud prevention.
The Results
A recent deployment within an Australian Tier-1 Telco demonstrated Apate’s transformative impact
Operational Impact:
- 300,000 calls passed to Apate per month.
- 159,000 scam calls answered by Apate bots.
- 15,000 high-risk scam calls effectively handled.
- 613 hours of scammer talk time diverted from the network.
Financial Impact:
- $1,825,206 in potential scam losses prevented per month.
Performance Insights:
- 53% of calls intercepted and answered by Apate bots.
- 5% of calls were classified as ‘Material Calls’ (exceeding 2.5 minutes).
- Average scam call duration: 2.5 minutes.
- Longest recorded scam call: 54 minutes.
Why It Matters
- By leveraging Apate’s AI-driven solution, Telco has:
- Reinforced its position as an industry leader in scam mitigation.
- Enhanced customer protection by preventing significant financial losses.
- Optimised network operations and ensured compliance with regulatory standards.
Conclusion
The partnership between Tier 1 Telco and Apate sets a new benchmark in scam prevention, combining advanced technology with operational excellence to safeguard customers and streamline network efficiency.Estimates based on real-world data from Apate’s deployment within a Tier-1 Australian Telco.
Let’s work together.
We work closely with each client to understand their unique requirements and provide a solution that fits. Reach out for a personalized consultation and to explore how our technology can transform your scam prevention and intelligence strategy.
