Unparalleled scam intelligence at your fingertips
Our bots are helping to build the world's largest real-time dataset of scam intelligence. Gathered directly from the mouths of the scammers themselves.
Intelligently Detect & Block Scam Activity
Use advanced conversational AI to simulate real scam traffic and optimise existing blocking mechanisms
Gather Real-Time,
Actionable Insights
Leverage our bots to expose a unique, proprietary data set that highlights scammers’ tactics, methodologies and attack vectors
Develop Proactive Defences
Use real-time intelligence to stop scammers before they strike your customers, ensuring your network stays clean and secure.
Reduce Scam Complaints & Boost Customer Trust
Strengthen customer loyalty by provide a scam-safe experience
Comply With Regulations
Demonstrate your commitment to customer protection and compliance with anti-fraud regulations.
Activate a Proactive
Defence to Fraud
Deploy advanced AI ‘victim’ bots into the firing line of scammers around the world to extract critical intelligence.
Keep Your Exchange &
Your Customers Secure
Use expert ML knowledge and data enrichment to improve scam detection, disruption and prevention
Outsmart Evolving Threats
Use actionable intelligence like fraudulent wallet addresses to outsmart scammers and uncover fraud activity
Enhance User Trust & Retention
Create a safer, smoother trading environment that reassures users and their assets are protected.
Align with Regulations
Demonstrate your commitment to customer protection and compliance with anti-fraud regulations.
Outpace Competitors
Differentiate yourself as the most secure exchange with a proactive stance against scam.
Deploy Purpose Built Scam Disruption Agents
We supply the bots, you supply the mission. Understand when and where scam is happening with advanced conversational AI.
Stay One Step Ahead of Scammers
Access real-time scam trends and tactics gathered from the mouths of the scammers themselves to anticipate and block emerging threats.
Uncover Fraud with Actionable Intelligence
Our ‘victim’ bots engage directly with scammers to uncover critical intelligence to aid in fraud prevention & takedown.
Automate Scam Detection & Disruption
Reduce the cumbersome, manual effort required to detect, disrupt and investigate scam, saving your team time and resources.
Improve Customer Trust & Retention
Shield your customers from scams and provide a secure banking experience that keeps them loyal.
Shield & Protect Citizens
Use our bots as a shield to proactively defend the public from the scam epidemic.
Uncover Fraud Networks
Leverage a proprietary dataset of unique intelligence to expose, dismantle and take down scam operations.
Streamline Disruption & Investigations
Automate disruption and reduce manual effort, increasing efficiency.
Shape Polices Through Intellegence
Use insights to collaborate with the public and private sector in shaping effective anti-fraud regulations.
Safeguard The Economy
Minimise the financial and social impact of scams on society.
The Challenge
A leading Australian Tier-1 telecommunications provider faced a growing challenge: managing over 300,000 scam calls per month while ensuring regulatory compliance and protecting customers from fraud. With scam tactics becoming increasingly sophisticated, Telco needed an advanced solution to:
- Mitigate scam calls effectively.
- Safeguard customers from financial losses.
- Optimise network operations and meet compliance standards.
The Solution
Tier 1 Telco partnered with Apate, an AI-driven scam prevention platform, to deploy cutting-edge technology designed to intercept, analyse, and disrupt scam calls in real-time. Apate’s advanced conversational AI engages scammers, diverting their attention and gathering critical intelligence to enhance fraud prevention.
The Results
A recent deployment within an Australian Tier-1 Telco demonstrated Apate’s transformative impact
Operational Impact:
- 300,000 calls passed to Apate per month.
- 159,000 scam calls answered by Apate bots.
- 15,000 high-risk scam calls effectively handled.
- 613 hours of scammer talk time diverted from the network.
Financial Impact:
- $1,825,206 in potential scam losses prevented per month.
Performance Insights:
- 53% of calls intercepted and answered by Apate bots.
- 5% of calls were classified as ‘Material Calls’ (exceeding 2.5 minutes).
- Average scam call duration: 2.5 minutes.
- Longest recorded scam call: 54 minutes.
Why It Matters
- By leveraging Apate’s AI-driven solution, Telco has:
- Reinforced its position as an industry leader in scam mitigation.
- Enhanced customer protection by preventing significant financial losses.
- Optimised network operations and ensured compliance with regulatory standards.
Conclusion
The partnership between Tier 1 Telco and Apate sets a new benchmark in scam prevention, combining advanced technology with operational excellence to safeguard customers and streamline network efficiency.Estimates based on real-world data from Apate’s deployment within a Tier-1 Australian Telco.
Let’s work together.
We work closely with each client to understand their unique requirements and provide a solution that fits. Reach out for a personalised consultation and to explore how our technology can transform your scam prevention and intelligence strategy.
