TPG Telecom Deploys AI-Powered Chatbots for Scam Call Mitigation and Real-Time Fraud Intelligence

TPG Telecom is pioneering a new wave of AI-powered scam call mitigation, using conversational AI to protect customers and generate real-time fraud intelligence. In partnership with Apate.ai, the telco has deployed thousands of AI chatbots to actively detect, engage, and neutralise scam calls.

This marks a strategic shift from basic call blocking to real-time, intelligence-led scam prevention, setting a new benchmark for how telcos safeguard their networks and customers.

Read the full article in the Australian Financial Review

Why Traditional Scam Prevention Fails and How TPG Telecom Is Solving It with AI

Scam calls continue to rise, costing Australians millions every year. Australians report tens of thousands of fraudulent calls every month. These scams often impersonate government agencies, banks, and telcos, targeting vulnerable individuals and costing consumers millions in losses.

Traditional approaches to scam prevention, such as call blocking or number monitoring, aren’t enough. Scammers constantly rotate tactics and phone numbers. That’s where Apate.ai’s conversational AI offers a smarter and more effective solution.

How Apate.ai’s Chatbots Turn the Tables on Scammers

Apate.ai’s platform uses advanced conversational AI bots to do something different: engage scammers directly. When a suspicious call is detected, it is diverted to a network of bots that simulate real conversations with the scammer. These bots:

• Waste the scammer’s time so they can’t reach real victims

• Record and analyse conversations for scam tactics

• Identify the types of organisations scammers are impersonating

• Feed insights back to telcos and fraud response teams in real time

This real-time intelligence enables organisations like TPG Telecom to detect patterns faster, adapt defences quickly, and stay one step ahead.

Key Results from the TPG Telecom and Apate.ai Partnership

The numbers tell a powerful story:

This level of scale is what makes Apate.ai different. Apate.ai goes beyond call blocking, it extracts actionable threat intelligence that strengthens future defences by helping organisations disrupt scam operations from the inside out.

Want to learn how Apate.ai protects telecom networks from fraud at scale? apate.ai/use-cases

Why AI Chatbots Are Revolutionising Scam Defence

The traditional approach to scam prevention is reactive: block the call and hope it doesn’t come back. Apate.ai shifts the paradigm with a proactive model. Our bots engage scammers in real time, holding their attention just long enough to extract valuable intelligence from the conversation and the metadata it generates. Each scam call becomes a meaningful data point, strengthening the entire network and empowering our partners to prevent scams at scale.

For telcos like TPG, working with Apate.ai means more than fewer scam victims. It delivers stronger customer trust, reduced fraud exposure, and a scalable way to divert threats before they lead to financial and reputational losses. By engaging scammers directly, telcos gain deeper visibility into scam tactics, impersonated brands, and evolving threats. This intelligence not only enhances compliance and operational efficiency but also positions telcos as proactive leaders in digital safety.

What’s Next for Apate.ai and the Fight Against Scams

The TPG Telecom deployment marks the start of a broader shift in how organisations approach scam defence. Apate.ai is working with telcos, banks, and law enforcement agencies to expand our army of bots, improve detection accuracy, and continue building the infrastructure needed for proactive, scalable scam disruption.

The results with TPG Telecom prove that when AI is designed to think like a scammer and act faster than one, it can shift the balance in favour of defenders.

Q&A: How AI Chatbots Are Transforming Scam Call Prevention

How is Apate.ai different from traditional call blocking tools?

Most traditional scam prevention tools rely on phone number blacklists or keyword filters. Apate.ai takes a proactive approach by diverting calls and using conversational AI to extract real-time fraud intelligence. This method not only stops scam calls but also turns them into valuable insights that help organisations respond faster and more effectively.

Who should use AI chatbot technology for scam protection?

Telecommunications providers, financial institutions, enterprises, and government agencies benefit the most from using Apate.ai’s AI chatbots. Our solution is ideal for organisations that need to scale their fraud prevention efforts, reduce scam exposure, and gather threat intelligence that helps protect both customers and infrastructure.

Can scammers tell they are talking to a chatbot?

No, Apate.ai’s bots are designed to mimic natural human behaviours, voice patterns, accents, and even humour. They adapt their responses in real time, using conversational cues to hold the scammer’s attention and extend the interaction. In many cases, scammers do not realise they’re speaking to AI, allowing us to extract more intelligence and disrupt their operations.

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